Frequently Asked Questions
Discover everything you need to know about our craftsmanship, shipping, and bespoke services.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. Orders are typically processed within 2-3 business days, with international delivery taking approximately 5-7 business days depending on your location and customs processing.
How do I care for my Cecilie Bahnsen garments?
Our pieces are crafted from delicate, high-quality fabrics like organza and quilted silks. We recommend professional dry cleaning only and storing items in a cool, dry place away from direct sunlight to preserve the unique textures and volume.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags attached. Please note that return shipping costs are the responsibility of the customer.
Are duties and taxes included in the checkout price?
For orders within the EU, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout for most regions, ensuring no additional fees are required upon delivery.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, we can only accommodate modifications or cancellations within 1 hour of purchase. Please contact our customer care team immediately for assistance.
How do I know which size to choose?
Our designs often feature an oversized, sculptural silhouette. We provide a detailed size guide on each product page, but we generally recommend choosing your standard size for the intended look, or sizing down for a more fitted appearance.